Terms and conditions of sale
1. General information
The regalanimals.ch website is operated by:
Company name: Régal'Animals Beney
Address: Rue du Village 33, 1372 Bavois, Switzerland
Email: info@regalanimals.ch
Telephone: +41 78 255 40 23
These General Conditions of Sale (GCS) govern the commercial relations between Régal'Animals and its customers.
Régal'Animals reserves the right to modify these T&Cs at any time, particularly with regard to prices.
2. Products
Régal'Animals offers natural, high-quality food for dogs, cats and ferrets.
The photos and descriptions on the site are as accurate as possible, but are provided for information purposes only and have no contractual value.
The products offered are intended for animal use only. It is the customer's responsibility to ensure that they are suitable for their pet. If in doubt, a veterinarian should be consulted.
3. Price
Prices are displayed in Swiss francs (CHF), not yet subject to VAT.
Delivery costs are indicated when ordering (flat rate 12.00 CHF)
Régal'Animals reserves the right to correct any pricing or availability errors displayed on the website. In the event of an obvious error, the customer will be informed and the order may be canceled or adjusted by mutual agreement.
4. Promotions
Items that are on sale have a short expiration date.
• 20%: 8 months
• 30%: 6 months
• 50%: 2 months
• 70%: due within the month of the order
5. Gift items
Gift items are non-returnable and non-exchangeable. In most cases, these are samples without tags.
6. Orders
Any order placed on the site implies full acceptance of these T&Cs.
The order becomes firm and final as soon as the buyer clicks on the “ORDER” button.
The risk is transferred to the buyer upon shipment of the goods.
The customer is responsible for the accuracy of the information provided when ordering.
7. Payment
Payments can be made via:
• Bank transfer
• Twint
• Credit card
Orders are processed upon receipt of payment.
8. Delivery
Shipping costs are automatically calculated as a flat rate (amount: 12… CHF).
Deliveries are made by DHL throughout Switzerland, directly to the address indicated by the customer.
Estimated delivery time is 2-5 business days after order confirmation.
Régal'Animals declines all responsibility in the event of delay or damage related to transport.
In the event of partial delivery (for example, due to stock shortages), the customer will be contacted to agree on a suitable solution.
In case of damage, a claim must be opened with DHL by the customer.
9. Returns and exchanges
Returns are only accepted in the following cases:
• Defective product
• Error on the part of Régal'Animals
In these cases, an exchange of the goods will be offered. No refunds will be made.
To be eligible for a return, the item must:
• Be intact
• Be in its original packaging
• Be accompanied by proof of purchase
Defects must be reported within 5 days of receipt, with supporting photos.
Return shipping costs are initially the customer's responsibility. If the error is confirmed, Régal'Animals will cover the costs associated with the exchange.
Once the product has been returned and inspected, an email will be sent to the customer to inform them of receipt and the decision regarding the exchange.
10. Personal data
The personal data collected is used only for processing orders (delivery, invoicing, customer service).
They are neither resold nor transmitted to third parties, and are only kept for the necessary period.
Régal'Animals declines all responsibility in the event of loss of data due to an external cause.
The customer may, at any time, request access, modification or deletion of their data by sending an email to: info@regalanimals.ch
11. Cookies
The site may use cookies to improve the browsing experience and collect anonymous statistical data.
By browsing the site, the user accepts the use of these cookies.
12. Force majeure
Régal'Animals cannot be held responsible for any delay or impossibility of delivery in the event of force majeure,
particularly in the event of a natural disaster, strike, pandemic, war, or general transport breakdown.
13. Applicable law
These conditions are subject to Swiss law.
In the event of a dispute, an amicable solution will be sought as a priority.
If no agreement is reached, the courts of the canton of Vaud will have jurisdiction.
